“creating Customer Loyalty”
Digital Promotions Creating Gen Y Customer Loyalty
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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery Across the global economy, customers’ expectations are continually rising – but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for manag… |
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The Saturn Difference: Creating Customer Loyalty in Your Company $2.99 Many people across the country claim they have been “Saturnized,” thanks to the company’s renowned style of conducting business that keeps their customers happy and coming back to purchase again and again. Marketing expert Vicki Lenz explores how Saturn built its exceptional customer service reputation, using their successful methods as a role model to demonstrate how any company can create positi… |
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Creating Customer Loyalty (Management Action Guides) $21.80 Aims to help managers develop their expertise in managing products and customers by addressing such questions as: what is the product or service?; how variable are the customers?; what do customers want?; how does the company create a niche market?; and how does the company predict change?… |