When working in a call centre making outbound sales calls how do you deal with objections on the phone?
November 23rd, 2010 | 
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Acknowledge the objection and bypass (move on) with your presentation. For example; Mrs. Smith says that you caught her at a bad time. You tell her: "Mrs. Smith I apologize for catching you at a bad time but, once you know the benefits that my product/service provides you will be amazed. Here is what our product/service does…blah blah blah." I hope this helps. As a salesperson you MUST have selective hearing.
Posted in Sales Objections
with politeness I hope? YOU called THEM, remember.
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Acknowledge the objection and bypass (move on) with your presentation. For example; Mrs. Smith says that you caught her at a bad time. You tell her: "Mrs. Smith I apologize for catching you at a bad time but, once you know the benefits that my product/service provides you will be amazed. Here is what our product/service does…blah blah blah." I hope this helps. As a salesperson you MUST have selective hearing.
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Quit your job & do some more beneficial to yourself & society.
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It depends on the type of calls you are dealing with for the job. In the travel phone job that i have experience with, the rebuttals should be posted at your booth, desk or general phone space and you would become VERY familiar with each and every one of them and be ready to use them depending what the issue the customer may have. This should have been completely covered by the person(s) that trained you for the job and consulting them would be the first place to get the help you need. Good luck.
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If its double glazing, kitchen units etc and the people tell you in a rude voice that you have called them 10 times this month you can only apologise and assure them it wont happen again, If it is verbal abuse you have to take just be pleasant and say thank you for your time – they don’t like that.
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